Thursday, May 26, 2016

Eir Customer Service

Eir Customer Service

Eir Treating Rural Customers Like Second Class Citizens

Formally Trading as Eircom, Eir is treating rural customers as second class citizens. When one travels along the rural roads of County Meath, it is easy to see why Eir Customers feel that they are being treated as second class citizens by Eir, many Eircom telegraph poles can be seen leaning towards the ground, with some defying gravity, this poor infrastructural maintenance by Eircom and now Eir would not be tolerated or indeed allowed along the leafy suburbs of Dublin, yet Eir appear to think that it is acceptable to fire-manage their infrastructure in rural county Meath, indeed, most of rural Ireland can be seen to suffer from the same Eircom now Eir neglect, and what can be described as reckless endangerment of the public.

Eir Customer Review

In rural Meath one woman tells her story about her treatment as a customer of Eircom and now Eir:

I live in rural Meath, about 15 minutes from Kells and so not as isolated as most of rural Ireland and that is why I fear to think how Eir customers are being treated in more remote areas. I had Eir connect a landline and Internet services 3 years ago, the entire infrastructure was new, new cable taken directly from the Eircom pole that services the local area, all of the cables inside my home were brand new and provided by Eircom, wall sockets, computer and all the trappings were brand new with regular security updates on my computer hardware and software.

Eir Service

Shortly after the euphoria of having been connected to the internet and being able to run my business on-line and from home, I began to notice that my internet was more often off-line than on-line. I contacted Eircom Customer Service where I was subjected to the usual wait, and finally when I got an Eir Customer Service Representative on the line who described himself as technical support, he asked me to, “Switch it Off and Switch It On”. Soon the Eir Customer Service technical support representative agreed with me that there was something more “Structurally Wrong” with the Eir Service that I was receiving, the Eir representative told me that he had placed my technical problem into a waiting list and that an “Engineer” would call to look at the problem within 10 working days. I explained to the Eir Representative that I was dependent on the internet to run my business and this was my only means of income. The Representative said that he would place my concerns on the file and hopefully speed up the process.

Eir Customer Support

After 7 days without internet services and trying to run my business by mobile phone, mainly contacting customers and apologising for not answering their e-mail queries, an Eir Engineer arrived at my house. He explained that he was from KN, which is a company that is sub-contracted originally by Eircom and now by Eir to carry out certain engineering works. The engineer from KN said that he would have to check the line back to the sub-station and then he would report back to me, in the evening the KN engineer reported that he had not found any fault and would have to continue checking the line in the morning. The following morning, I was driving to Kells and I did see the KN engineer at the top of a telegraph pole, however, I would be told on another occasion that that pole has no relationship to my service. On the second evening the KN engineer checked my Eir connection in my house and said that all was well, he had in fact found a pin hole along the main cable on the road and this was most likely letting in moisture to the delicate cables inside. To be honest, this story sounded far-fetched as the cable from the sub-station to my house is several Km long and the KN engineer had no Hoist to get him up to the line, only a ladder to get him up the pole. So how he identified a pin hole along the several Km of line and then got up to repair it remains a mystery.

Eir Service resumes

The next day all appeared well, however, after waiting almost 10 tens to get back to business, I possibly overlooked how slow my Eir Broadband Service actually was and indeed when it completely went off-line for long periods I walked away and made a cup of tea or took a walk outside. Eventually I had to admit that my Eir Broadband Service was simply not working, and all of this time I am paying through the nose to be treated like a second class citizen. I again phoned Eir on my mobile as my landline was also out of order, again I was told by a different Customer Support Representitive to “Switch it off and Switch it on”, which was like a mantra from a Little Britain Episode. Eventually the Eir Customer Service representative on the other end of the phone accepted that there were serious issues with my Eir Service as he could see from his computer that I was not getting anything like the 4G Broadband power that I was paying for. Again I was told that I was listed for an engineer to visit my home and that would happen within the next 10 days, I again explained the urgency of my situation as my business was internet dependent, again I was told that a note would be placed on my file and hopefully speed things up.

Eir Technical Support

12 days after my complaint to Eir and Eircom’s acknowledgement of my poor service provision an Engineer from KN arrived at my door, this time to tell me that because of the distance that I was from the sub-station I could never have received the promised broadband that I was paying for, he said he had reduced my 4G and this should improve the service.

Eir Broadband Provision

The above process has now been completed on 7 occasions and my Broadband service from Eir continues to be very poor with many mornings and afternoons of business lost as I have no internet connection at all or it is so slow that it takes up to 15 minutes simply to open Google. When a neighbour reported that a telegraph pole was leaning dangerously towards the main road, an Eir engineer arrived and the pole remains several months later posing a serious threat to public Health and Safety.

Eir Urban Broadband provision

I had occasion to stay in a 4 Star Hotel in O’Connell Street in Dublin in May 2016 and happened to have a conversation with a member of staff on the front desk about Broadband, I asked how they managed when their Broadband went down or there was a technical issue, I was told very clearly that if their Broadband went down or there was a technical issue, which was very rare, Eir would have an engineer or engineers on site within hours, they had never waited more than hours for an engineer from Eircom or now Eir. The front of house staff member told me that they were never without Broadband for any length of time beyond a couple of hours and she had worked there for the past 15 years.

Eir Final Solution

Finally, I called Eir and asked them if I would have an improved service if I moved to another Broadband provider and they said I could change provider if I so wished, however, such a provider would still be using Eir infrastructure and I would have exactly the same service as with Eir no matter what promises were made to me by another Broadband Service Provider.

Customer Review

The above Customer Review of Eir Broadband services has been authenticated by means of copies of communications between Eir and the customer and it is clear from this personal testimony that Eircom AKA Eir are indeed treating Rural Customers as second class citizens and excusing that treatment with a trail of misleading information and the usual excuses about the difficulty of providing Broadband in rural settings, excuses that are not tolerated by the Governments of other developed European Countries. It is time for Eir to be held to account for promises and charging for services that they cannot realistically deliver with their present policy of infrastructural neglect and fire-management maintenance.

Foot Note: KN Network Services have been awarded the contract in 2013 to provide a fully managed service to eircom for the NGA broadband rollout.

Keywords: Eir Broadband, Eir Customer Service, Eir Telecommunications, Eir Broadband Review, Eir technical support

Tuesday, May 24, 2016

Gareth Hutch Shot Dead

Gareth Hutch Shot Dead

The 35-year-old victim of today’s gangland murder has been named locally as Gareth Hutch, a nephew of Gerry 'The Monk' Hutch.

Gareth Hutch was previously cleared of attempted robbery charges related to an incident when criminal Gareth Molloy (27) was shot dead by a member of the Garda Emergency Response Unit (ERU) during a raid by a gang on a security van delivering cash to a supermarket in Lucan in May 2009.

The raiders were holding a sawn-off shotgun at a cash van worker’s head and demanding cash when gardai struck.

That busted cash-in-transit gang who have close links to the Hutch mob included convicted killer Derek ‘Del Boy’ Hutch (31) who was later given five years in jail for co-ordinating the botched cash van raid.

Another accused, Keith Murtagh (32) of Lower Sheriff Street, was jailed for eight years in July 2010. He was injured during the shootout with gardai in Lucan.

Murtagh has since been released and has survived two assassination attempts with the cartel including on Saturday morning in the Cherry Orchard area of Ballyfermot and last month in Sheriff Street when innocent victim Martin O’ Rourke (24) was shot in a case of mistaken identity.

Today Gareth Hutch was gunned down as he sat in a car outside the Avondale House Flats on North Cumberland Street in Dublin’s north inner city this morning.

The latest victim had been living at the Avondale House flats and the address was previously searched by gardaí as part of the investigation into the Regency Hotel shooting.

The victim was recently issued with a Garda Information Message warning him that his life was under threat.

Gardaí are investigating if a second man, also a relative of the Hutch family, was also injured in the attack.

The gunmen are reported to have fled the scene on foot after their getaway vehicle failed to start. They got into another vehicle nearby.

This is the eighth murder linked to the Hutch - Kinahan feud.

Witnesses described two gunmen leaving the scene, and that "three to six shots" were fired.

The scene is sealed off and a technical examination of the area is expected to take place.

Gardaí are appealing for anyone who was in the area of North Cumberland Street or may have information, to contact the Gardaí at Mountjoy Garda Station on 01 666 8600, the Garda Confidential Line 1 800 666 111 or any Garda Station.

Sunday, May 22, 2016

Johnathan Dowdall Arrested, Sinn Fein

Sinn Fein Councillor Arrested

Sinn Fein Councillor Jonathan Dowdall was arrested as he tried to board a flight to Dubai earlier this week by officers investigating the murder of David Byrne. His home on Navan Road Dublin had been raided as Gardai searched for any evidence to link Dowdall with the attack on The Regency Hotel that left David Byrne dead.

Mary Lou McDonald, Gerry Adams TD, Johnathan Dowdall

Dowdall is closely linked to senior members of Sinn Fein and his arrest will bring embarrassment to the already embattled Sinn Fein President Gerry Adams TD.

It is understood that Dowdall, who had just been served a Garda Information Message (GIM) that his life was under threat, had been under surveillance for months.

Johnathan Dowdall's House and BMW on The Navan Road Dublin

He is being quizzed about a weapons warehouse in north county Dublin where it is understood the guns used in the Regency Hotel attack were stored.

He is also being questioned about driving Gerry ‘the Monk’ Hutch around the country before the weapons were seized in Slane, in Co. Meath, last March.

The Irish Observer has learned that Dowdall quickly came to the attention of Gardai following The Regency murder as he was known to have the logistical network needed to support the Regency attack.

Johnathan Dowdall Arrested, Sinn Fein, Regency Hotel Attack, Hutch Gang

Thursday, May 19, 2016

Patrick Hutch Charged David Byrne Murder

Patrick Hutch Charged David Byrne Murder

A 24-year-old man has appeared in court charged with the murder of David Byrne at the Regency Hotel in Dublin in February.

Patrick Hutch, from Champions Avenue in Dublin 1, was remanded in custody to appear again in court next week.

David Byrne, 33, from Raleigh Square in Crumlin, was shot dead at the Regency Hotel on 6 February as part of an ongoing feud between two criminal gangs, which has resulted in the deaths of six men.

Patrick Hutch is the brother of the first victim of the feud, Gary Hutch, who was shot dead in Spain last September.

Armed gardaí escorted Patrick Hutch from Ballymun Garda Station, where he has been questioned for the past five days, to the Courts of Criminal Justice for a special sitting of the Dublin District Court this evening.

Detective Sergeant Michael Mulligan gave evidence of arrest, charge and caution.

He told the court he arrested Patrick Hutch at 5.40pm and when he was charged with the murder of David Byrne, he made no reply.

There was no application for bail.

Judge Hugh O'Donnell granted him free legal aid and remanded Mr Hutch in custody to appear again in Clover Hill District Court on 25 May.

Friday, December 4, 2015

Oldcastle Gardai, Burglary Oldcastle Meath

Burglary Oldcastle Meath

Oldcastle Gardai are looking for anybody who was in the town yesterday Thursday (3/12/2015) morning between 3.50am and 5.20am. Farrelly’s pub opposite SuperValue on Church Street was broken into. Four suspects using a black 06KK mazda car were involved in the burglary. They spend a long time in and around the pub so if there was anybody passing by and saw what was going on can you give the Gardai a call on 046-9240999.

Saturday, July 4, 2015

Pro-life rally, Dublin, 2015

Opposing sides clash during abortion rallies in Dublin

There were confrontational scenes in Dublin city centre today as opposing sides of the abortion debate held demonstrations in the capital.

Ahead of the annual All-Ireland Rally for Life organised by a coalition of anti-abortion groups, a counter-demonstration was held by pro-choice activists on O’Connell Street on Saturday afternoon at the interface between the two factions.

A large Garda presence lined the street beside the Spire in an attempt to keep the groups separated, as marchers representing Youth Defence, The Life Institute and Precious Life were greeted by chants of “Pro-life, that’s a lie, you don’t care if women die” and “Anti-women, anti-gay, pro-life bigots go away”.

Keywords: Abortion Ireland, Pro-life Rally, Dublin, 2015

Wednesday, April 29, 2015

ODonnell Eviction, Bank of Ireland, Gorse Hill, The New Land League, High Court

ODonnell Eviction Gorse Hill

Retired solicitor Brian O’Donnell and his wife have left their former family home in Killiney, Dublin ahead of their eviction.

Under a court-imposed ORDER they must vacate the property by noon on Wednesday.

Earlier they had removed their belongings in a furniture removal van and in boxes placed in car driven by a family friend.

Dr Mary Patricia O'Donnell has left Gorse Hill in advance of Noon possession by Bank Of Ireland.

Brian O'Donnell gives Gorse Hill Keys to Bank of Ireland

Solicitor Brian O’Donnell has dropped the keys of his former house Gorse Hill onto a desk in front of Bank of Ireland chief executive Richie Boucher prior to the start of the bank’s AGM.
He walked up to where Mr Boucher was sitting and dropped the keys to Gorse Hill onto his desk, without addressing him.

Mr O’Donnell attended the bank’s annual general meeting only hours after leaving his Gorse Hill mansion in Killiney for the last time, a house worth €30 Million at the height of the boom.

Dumb and Dumber

While Brian O'Donnell was handing over his keys to Gorse Hill to Bank of Ireland, Jerry Beades was posting a notice on the gate at Gorse Hill stating that Bank of Ireland has no entitlement to the keys of Gorse Hill, all of which shows that Dumb and Dumber is much more than a movie.

The New Land League

The self-styled ‘The New Land League’ which has been heavily criticised for taking money from vulnerable people, has been using the O’Donnell’s case to gain publicity for its Millionaire Gambler Leadership including Jerry Beades. The New Land League is lead by people who borrowed millions, gambled that money and now want a return on their beaten docket. Their membership includes Cowboy Builders who left many people homeless.

The main ‘tactic’ being used by ‘The New Land League’ is ‘Delay Litigation’, this is simply a tactic which delays the return of assets to The Tax Payer who now own most of The Irish Banks.

The tactics of ‘The New Land League’ means that the Banks do not have the money to do deals with ordinary decent people who have simply got into Mortgage difficulty due to personal circumstances.

People have been advised not to give money to ‘The New Land League’ as such money is not being audited and could end up being used by very dis-honest people.

Mr O’Donnell was driven away from Gorse Hill at 9.37am by Jerry Beades of the self-styled Land League, Mr Beades is a Shameless self-profiler.

Bank of Ireland AGM Latest

Mr O’Donnell is expected to attend the Bank of Ireland AGM at 11am. His wife Mary, left the property at around 9am after placing a number of items into a car driven by a family friend.

Earlier, John Martin of the new Land League said most of the family’s belongings were now gone “apart from a few personal possessions”.

Asked how the O’Donnells were feeling Mr Martin replied: “We are all human”.

Mr O’Donnell and members of the new Land League are understood to have secured voting rights at the AGM, where they are expected to criticise management of the bank over the repossession of Gorse Hill.

A number of members of the Land League remain on the property and are expected to stay there until noon. A large number of reporters are outside the property.

O’Donnell Legal Case

The eviction is likely to mark the end of a long-running legal process which started when seen Bank of Ireland appointed Tom Kavanagh as receiver in 2012 in an effort to recover a €71.5 million judgment from 2011 against Mr O’Donnell and his wife, Mary Patricia.

That application was unsuccessfully resisted in proceedings involving the couple’s four children.

The O’Donnell parents moved back into Gorse Hill last February after their children vacated it in line with court orders.

O’Donnells’ High Court Order

A possession order was subsequently granted to the bank by the High Court.

This was appealed to the Court of Appeal which dismissed the couple’s bid to prevent receivers from taking possession but granted a stay on the possession injunction to April 29th to allow them seek leave to appeal to the Supreme Court.

On Tuesday a three-judge Supreme Court refused an application for a stay on the High Court injunction granted last March requiring them to leave the property at Gorse Hill, Vico Road, by noon today.

They sought the stay pending their Supreme Court application for leave to appeal a Court of Appeal decision, made earlier this month, refusing to overturn the injunction.

In a Supreme Court application last Monday, the O’Donnells argued their appeal centred on issues of public importance which should be determined in the public interest, including issues concerning the refusal of the High Court judge, Mr Justice Brian McGovern, to recuse himself.

Other issues included arguments that their case related to the ability of banks and receivers to obtain a mandatory order to gain possession of a family home rather than issue proceedings for possession and having a full hearing.

In opposing any stay, Bank of Ireland argued the case raised no novel legal issues.

The three-judge Supreme Court, comprising Chief Justice Mrs Justice Susan Denham, Mr Justice John MacMenamin, and Ms Justice Mary Laffoy, refused the application. Their 10-page determination said issues were raised by the O’Donnells which could not form part of the leave application and the court could only address issues arising from the Court of Appeal decision of April 15th last.

Court of Appeal

It ruled that the Court of Appeal had applied well-established principles in its refusal to overturn the High Court injunction, and the O’Donnells had not raised issues of general public importance entitling them to an appeal.

It said the O’Donnells had not shown a Supreme Court appeal was necessary in the interests of justice, and had not made out a legal point relating to the High Court judge’s refusal to recuse himself.

Delay Litigation Tactic Rejected

It also rejected various other grounds raised, and said the O’Donnells received a “full hearing” in the High Court, followed by a full appeal to the Court of Appeal. There could not be a further appeal to the Supreme Court unless certain parameters were met, the court said. Nor was there any basis for a reference of issues to the Court of Justice of the European Union.

Contempt of Court in Other Cases

A farmer, his wife and several others, including anti-eviction activist Ben Gilroy, could be jailed for alleged interference with a receiver appointed over lands in Co Kildare.

Paul O’Shea spent two weeks in jail when he was previously found in contempt of court orders restraining interference with receiver George Maloney’s attempts to sell lands owned by Mr O’Shea at Davidstown, Castledermot.

Mr O’Shea was released by a High Court judge earlier this month after giving a sworn undertaking to purge his contempt and comply with court orders. The matter was adjourned on certain conditions to progress matters.

When the matter returned before Mr Justice Paul Gilligan yesterday, lawyers for Mr Maloney said there was ongoing interference.

Loan in default

Mr Maloney was appointed in September 2012 by Danske Bank as receiver over two large fields Mr O’Shea put up as security on a 2003 loan which went into default. The bank obtained judgment for €1.29 million against Mr O’Shea in March 2013.

In an affidavit, Mr Maloney said he and his agents had been intimidated, threatened with violence and put under surveillance when on the land.

Due to the interference, the receiver said he intended to seek the attachment and committal to prison of Mr O’Shea, his wife, Emer, and several others, including Mr Gilroy, who, he said, were giving advice to those preventing him carrying out his duties.Mr Maloney said Mr O’Shea and Mr Gilroy were “toying” with the court.

Keywords: ODonnell Eviction, Bank of Ireland, Gorse Hill, The New Land League, High Court